Terms of delivery and payment
If we receive your order by 5:00 p.m., it will be dispatched on the same day by PostPac Priority.
Due to the current situation, there may be delays in deliveries by post. Swiss Post no longer guarantees that Post Pac Priority items will also be delivered the following day.
Because of this, we can no longer guarantee deliveries on the following day.
We offer you the option of picking up orders directly from our branch on weekdays from 10:00 a.m. to 6:00 p.m.
C TOTAL offers you a wide range of payment options. If, contrary to expectations, you should have a problem with the payment, or if you do not receive a payment confirmation by email, please contact us by phone on +41 44 810 26 07 or send us an email to firstname.lastname@example.org.
With credit card
The credit card is the easiest way to pay for your purchase with us. We accept all common cards and process payments via SIX Payment Services.
Holders of an account with PostFinance can make purchases directly from their account. You can find all the important information on this under E-Finance or PostFinance Card.
Payment on account with PowerPay
PowerPay is a payment service provider that enables you to buy from us on account and pay in installments. When concluding a purchase contract, PowerPay takes over our claim and processes the payment on your behalf. Please note that you will incur additional costs when using this service and that PowerPay's terms and conditions apply in addition to ours.
There are the following restrictions when using PowerPay:
- The maximum amount for orders on account with PowerPay is 1,500 CHF
- The billing and delivery addresses must be identical.
- Administration fees per invoice: CHF 2.90
- Annual interest (partial payments and arrears): 14.9%
- PostFinance deposit fee (PostFinance fee for cash deposits at the post office counter): According to the current PostFinance tariff
- 1st reminder: CHF 18.-
- 2nd reminder: CHF 28.-
- 3rd reminder: CHF 38.-
- Copy of invoice: CHF 10.-
- Address or payment inquiries: CHF 16.-
- Collection handover CHF 50.-
Pay with PayPal
PayPal is an international payment service provider that acts as a trustee between buyer and seller and enables immediate credits. For more information, please refer to the PayPal website.
Payment upon collection in the warehouse
If you have decided to pick up your purchase directly from us in our store, we offer you the option of paying in cash or by card on site.
After completing your order, you will receive our account information for paying by bank transfer with the order confirmation. Your articles are reserved for you during a payment period of 48 hours. After receipt of payment on our account, your order will be sent to you immediately.